Job Description:

We are currently recruiting for an experienced Amazon Connect Architect to support the design and delivery of enterprise-scale, cloud-based contact centre solutions.

The successful candidate will own the Amazon Connect solution architecture, covering voice routing, contact flows, IVR, agent experience, integrations, security, resilience and analytics.

Location: Edinburgh – Hybrid, 2 days onsite
Contract: 6–12 months

Key Skills & Experience

• Strong hands-on Amazon Connect architecture experience
• AWS Certified Solutions Architect
• Strong contact centre technology knowledge – IVR, CTI, ACD, voice routing and call recording
• Amazon Connect contact flows, queues and routing profiles
• Strong AWS Lambda and Amazon Lex experience
• REST APIs and enterprise integration architecture
• AWS services including DynamoDB, S3, Contact Lens and Transcribe
• AWS IAM, security and least-privilege architecture
• Experience integrating with platforms such as Salesforce, ServiceNow and bot solutions
• Strong understanding of scalable, resilient and highly available AWS architectures
• Strong stakeholder management and customer-facing architecture experience

Experience with Amazon Bedrock, Kendra, SageMaker, GenAI/AI contact centre solutions and hybrid AWS environments would be advantageous.

Candidates must be comfortable working onsite in Edinburgh 2 days per week.

Apply with your latest CV for further details.