Job Description:

Platinum Travel Recruitment are collaborating exclusively with an established luxury travel company who are now seeking an experienced Luxury Travel Retail Manager to join its supportive team in Edinburgh. 

With an outstanding reputation within the travel industry, our client is renowned for its exceptional service, expertise and commitment to creating truly remarkable journeys around the world.

With a strong track record of attracting and retaining talented travel professionals, this is an organisation where people build long-term careers and feel genuinely valued.
 
The Luxury Travel Retail Manager will have the accountability for overall store performance, including sales, conversion, profitability, service standards, and team leadership. Each day will not be the same.
 

Luxury Travel Retail Manager Duties:

• Own overall store performance, including sales, conversion, profitability, and service delivery.
• Drive a proactive sales culture that converts footfall.
• Actively sell holidays and step in to support client demand where required. 
• Lead, recruit, coach and performance manage the store team.  
• Conduct regular performance reviews to support development.
• Set clear objectives and development plans for team members   
• Grow local pipeline through marketing, events, partnerships and networking  
• Drive repeat business and long-term client relationships.
• Share insights and feedback to support continuous improvement.

Luxury Travel Retail Manager – Essential Requirements:

• Proven experience leading a team in a sales or service-led environment, with a strong track record of delivering sales performance and driving commercial results.
• Confident coaching and developing others to achieve high performance . 
• Comfortable balancing leadership responsibilities with hands-on selling.
• Organised and able to manage multiple priorities in a fast-paced environment  
• Proactive and able to build relationships
• Passion for delivering exceptional client experiences  
• Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook  

Luxury Travel Retail Manager – Benefits:

• Lucrative salary and commission OTE £58K++ guaranteed bonus for first 6 months.
• Investment, training and career development in your success within the role. 
• Private Medical Insurance
• Life insurance  
• Birthday off
• Wellbeing and health benefits.
• Enhanced family leave & pension scheme  
• Travel perks
• Career growth
• Supportive team
• A day off for volunteering to support a charity of your choice.