Job Description:

Operations Analyst - Closures Team

Location: Edinburgh, Teviot House, 41 South Gyle Crescent, EH12 9ZA

Start Date: October 2026

Pay Rate: £14.40 per hour

Hours: Full-time, 35 hours per week (Monday to Friday, 9:00am to 5:00pm)

Contract: Initial 6-month contract with potential opportunities for extension and progression

Hybrid Working: Following training, 3 days working from home and 2 days in the office

About the Role:

An exciting opportunity has arisen to join Lloyds Banking Group's Closures Team as an Operations Analyst based in Edinburgh.

This role sits within a specialist operational team responsible for managing account closure activities, investigating complex cases, ensuring quality standards are maintained, and supporting innovative technology-driven processes.

You'll play a key role in delivering excellent customer outcomes while working in a fast-paced environment where accuracy, problem-solving, and continuous improvement are highly valued. The position also offers exposure to AI-enabled processes and the opportunity to collaborate with colleagues across the wider business.

Key Responsibilities:

As an Operations Analyst, you will:

• Process account closures and associated administrative activities accurately and efficiently.
• Investigate and resolve complex customer and operational cases, ensuring appropriate outcomes are achieved.
• Conduct quality assurance reviews and analyse outcomes to maintain high operational standards and compliance requirements.
• Monitor and support AI-driven robotic processes, identifying issues and escalating where necessary.
• Analyse information from multiple sources to make informed decisions and recommendations.
• Work collaboratively with colleagues to improve processes, increase efficiency, and deliver exceptional service.
• Contribute to a culture of continuous improvement by identifying opportunities to enhance operational performance.

What We're Looking For:

We're interested in speaking with candidates who can demonstrate:

• Previous experience within operations, administration, banking, financial services, investigations, customer service, or a similar environment.
• Strong analytical and problem-solving skills with the ability to manage complex cases.
• Excellent attention to detail and commitment to accuracy.
• Confidence working with systems, technology, and new processes.
• Strong written and verbal communication skills.
• The ability to prioritise workloads and work effectively in a fast-paced environment.
• A proactive, adaptable, and self-motivated approach.
• A collaborative mindset and commitment to supporting team success.

What's on Offer:

• Full training and ongoing development support.
• Hybrid working after successful completion of training.
• Exposure to AI-enabled technology and innovative operational processes.
• Valuable experience within one of the UK's leading financial services organisations.
• Opportunities to develop new skills and progress within the role and wider business.
• Supportive and collaborative team environment.

Benefits:

• Hybrid working with up to 3 days working from home.
• Central Edinburgh location with excellent public transport links.
• Weekly pay.
• 31 days annual leave.
• Workplace pension scheme.
• Employee Assistance Programme.
• Access to Able Futures support services.
• Eyecare vouchers.
• Access to Boost benefits, including discounts, shopping vouchers, services, and attraction tickets.
• Smart Spending App.
• Dedicated aftercare and support from Pontoon throughout your assignment.

Why Apply?

This opportunity would suit candidates with an operational, analytical, investigative, or administrative background who enjoy solving problems, working with technology, and delivering quality outcomes. If you're looking to build your experience within financial services while developing valuable analytical and operational skills, we'd love to hear from you.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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